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Lee's Summit:
(816) 507-8885
Overland Park:
(913) 521-9090
Kansas City:
(816) 800-8020

Privacy Policy

Learn how Hearing & Balance Specialists of Kansas City collects, uses, and protects information shared through our website, forms, and text messaging.

Hearing & Balance Specialists of Kansas City ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect through our website, how we use it, how we share it, and the choices you have. By using our website, you agree to the practices described in this policy.

A note about your health information. This Privacy Policy covers information collected through our website. Health information you share with us as a patient is protected under the Health Insurance Portability and Accountability Act (HIPAA) and is governed by our Notice of Privacy Practices, which is available at any of our offices. Please do not include detailed medical information in website forms, emails, or text messages. Our staff will collect that information with you securely as part of your care.

What type of information do we collect?

Information you give us. When you fill out a contact form, request an appointment, sign up for text messages, or otherwise communicate with us through the website, we collect the information you provide, such as your name, phone number, email address, mailing address, preferred office location, and the content of your message.

Information collected automatically. When you visit our website, we and our service providers automatically collect certain technical information, including your Internet protocol (IP) address, browser type, device and operating system, the pages you view, the time and length of your visit, and the website that referred you. We use cookies and similar software tools to measure and collect this session information, including page response times, page interaction information, and the methods used to browse away from the page.

Text messaging (SMS) opt-in. If you opt in to receive text messages from us, we collect your mobile phone number and a record of your consent.

How do we collect information?

We collect information directly from you when you enter it on our website or provide it to us in any other way, and automatically through cookies and analytics tools as you browse the site. Your personal information is used for the specific reasons stated in this policy only.

Why do we collect such personal information?

We collect non-personal and personal information for the following purposes:

  1. To respond to your inquiries and appointment requests and to provide our services;
  2. To contact you with service-related notices, such as appointment confirmations and reminders;
  3. To send you updates and promotional messages you have agreed to receive;
  4. To operate, secure, and improve our website;
  5. To create aggregated statistical data that does not identify you, which we may use to improve our services;
  6. To comply with applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to present our practice and services to you. Your data may be stored through Wix.com's data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.

We do not sell your personal information. We share information only in the following circumstances:

  • With service providers who perform functions on our behalf, such as website hosting, appointment scheduling, patient communications, text messaging, and analytics. These providers are permitted to use your information only to perform those services for us.
  • When required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • In connection with a merger, acquisition, or sale of all or part of our practice, in which case we will make sure your information remains subject to appropriate privacy protections.

Third-party services

Our website links to services operated by third parties, including our online appointment scheduling portal, our online invoice payment portal, and embedded maps. When you use these services, the information you provide is collected by that provider under its own privacy policy. Any payment information you enter is processed by the payment provider; we do not store credit card numbers on our website. We encourage you to review the privacy policies of any third-party service before providing your information.

Text messaging (SMS)

When you opt in to receive text messages from us, we use your phone number to send you the messages you have agreed to receive, such as appointment reminders, service updates, and, where you have consented, promotional content. Message frequency varies and message and data rates may apply.

We do not share your phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. Your mobile information will not be sold or shared for marketing or promotional purposes.

You can opt out of text messages at any time by replying STOP to any message we send you. Reply HELP for assistance, or contact us using the information below.

Cookies

Our website uses cookies, which are small files stored on your device, to keep the site working properly, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

How do we communicate with our site visitors?

We may contact you to respond to your inquiries, to confirm or remind you of appointments, to resolve a concern, to poll your opinions through surveys, to send updates about our practice, or as otherwise necessary to enforce our Terms & Conditions and applicable laws. For these purposes we may contact you via email, telephone, text message, and postal mail, using the contact details you have provided.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website. If you believe a child has provided us with personal information online, please contact us and we will delete it.

Data security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.

Your rights and how to withdraw consent

You may ask us to access, correct, amend, or delete the personal information we hold about you, or tell us that you no longer want us to process your data, by contacting any of our offices using the information below. To stop receiving text messages, reply STOP to any message. To stop receiving marketing emails, use the unsubscribe link in the email or contact us. Requests involving your medical record are handled under our Notice of Privacy Practices.

Privacy policy updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes, we will update the effective date above so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Questions and your contact information

If you have questions about this Privacy Policy or our privacy practices, or would like to exercise any of the rights described above, please contact us:

Online: Contact Us

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